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| Frequently Asked Questions |
Contact Us: TOLL FREE 1-866-723-5115
When are you open for business?
You can shop online at any time, but orders placed outside of business hours will be reviewed and shipped the next business day.
Our phone lines are open between 8am-4pm (EST) Monday to Friday.
During this time we take phone orders and one our friendly customer service representatives would love to answer any of your questions that you might have.
What payment options are
available?
You can place your order online
or by phone securely with your Visa or MasterCard.
You can place your order by fax by creating your order online and
faxing your credit card information to (888) 865-7682.
We do not accept checks, money orders, pay pal, American Express, Diners Club or cash for our products online.
Why do you ask for an email when placing orders?
Valid emails are required by our shopping cart software to complete the transaction. Your email is also used to send you an electronic confirmation and invoice for your order. We also use this should there be any issues with your order. If you do not have a valid
email please use orders@fitzoneproducts.com
We have a monthly eMailOut to inform our membership about upcoming specials, products or services we are offering. You may be added to this list upon ordering or registering as a user, but can opt out at any time.
We do not sell your emails to any third parties. Please read our
Privacy Statement for more details.
Do I need to make a User Account?
You do not require a user account to place orders; you can do this anonymously.
However, AutoShip orders require approved membership to receive full AutoShip discount. The approval process can take up to 48 hours, but is usually completed automatically during business hours and within 24 hours during weekdays. You will receive an updated profile to your valid email account that you filled out during registration.
What is this membership all about?
We offer a discount to Fit Zone for Women gym members. If you member at one of the listed gyms please fill this out during registration. Valid gym members will receive a 7.5% membership discount off the regular price in the cart. You will also be eligible for full AutoShip discount of 20% and Free Shipping.
We do offer coupon codes should you not want to register for an online account, but this can not be applied to AutoShips. Please email us orders@fitzoneproducts.com for a coupon code or ask a staff member at your local gym.
Membership discount is off regular priced items only and does not apply to AutoShips or current promotions.
You do not require a user account to place orders; you can do this anonymously.
However, AutoShip orders require approved membership to receive full
AutoShip discount. The approval process can take up to 48 hours, but is
usually completed automatically during business hours and within 24
hours during weekdays. You will receive an updated profile to your
valid email account that you filled out during registration.
When will I receive my order?
We ship our orders through UPS ground.
Orders usually arrive within 1-3 Business Days within the Fit Zone Gym Locality.
Orders not within the Fit Zone Gym Locality, but with in the continental United States, will arrive within 5-10 Business Days. Orders shipping outside the
continental United States usually arrive within 4-6 weeks. When placing your order your estimated time for delivery is displayed in the "shipping methods".
Orders placed before 2 pm (EST) weekdays will ship that day.
All other placed after 2 pm will ship within 24 hours.
Orders place on the Weekends will ship out on Monday.
Orders placed during Holidays
will ship on the next business day.
If you would like tracking
information for your order please request this information in the
"customer notes" when placing your order. Please Note: this information is not
available within the first 24 hours after the initial shipment and will
be emailed to you when available.
What does shipping cost?
All orders over $45 are FREE shipping, anywhere in the Continental United States.
All orders under $45 are subject to shipping charges based on the
weight of the item(s) purchased. Our shipping rate starts at 8.95 USD and max out at 15.95 USD.
You will be able to see shipping
charges before you complete your order.
What if an item is back ordered or out of stock?
Although ever attempt is made
to maintain inventory of every product, we may be occasionally back
ordered on certain products. You
can place an order for back ordered items and they will ship when they
are available at no additional charge. We will ship out the remainder
of your order to ensure you get your products as soon as possible.
Items that are not in
stock cannot be ordered as we do not currently have the product on
hand. We will attempt to get this back into inventory as soon as
possible.
What if an item is discontinued?
Items that are discontinued can
be ordered from the limited remaining stock available. However, this
item will no longer be for sale once the quantities on hand have been
depleted. We will consolidate all merchandise to our distribution
warehouse from all retail locations to ensure we can maintain
fulfillment for AutoShips for as long as possible.
We will contact current
AutoShip customers ahead of the discontinuation to allow them to "stock
up" on the item before the item is discontinued. Once this option has
been made available, we will then mark the item as discontinued on www.FitZoneProducts.com. This item
will still be available to customers for purchase and AutoShips will be
filled until the item is out-of-stock. At this time, the item will then
be removed from online inventory and no longer available for sale. If we
do make another run of this item, we will re-launch it on the website
at that time.
What if I need a return or exchange?
We
do not offer returns on our products. However if your item is damaged
or your order is incorrect, we will make every attempt to replace and/or
rectify the issue with your order. This is done on a case by case
bases. Please contact us at orders@fitzoneproducts.com if you have issues with your orders or the product you received.
AutoShip Orders
We offer our AutoShip Program
to those who would like to have items shipped to them on a regular
bases. You can cancel, change or pause this at anytime*. This is an
automated system and will ship items at 30/60/90/120 day intervals.
*We require 24 hours notice for any changes made to your order to
ensure that it has not begun processing. This will automatically charge
your credit card on file based on the next renewal date.
Orders usually ship within 1-3 Business Days.
All AutoShip orders are FREE shipping, anywhere in the United States.
Your original AutoShip
order can be placed with items not entered in the program and will only
be charge and shipped based on the initial invoice. However, all
AutoShips will ship based on their next renewal date. Please log into
your account to make changes or call us toll free 1-866-723-5115 if you
need assistance.
Questions?
If you'd like to contact us by phone 1-866-723-5115 8am-4pm (EST) Monday to Friday, we will be more then happy to answer any question you might have about our products or services.
You can also click the "contact us" tab at the top of this page to email our sales department at orders@fitzoneproducts.com
We thank you for visiting us at www.FitZoneProducts.com
Fit Zone Nutritional Products
Nutritional Facts and Label Content
Advanced Whey Protein Isolate
Balanced Whey Protein Isolate
Balanced Soy Protein
Pure Creatine Monohydrate
TrimIT!
Omega-3
Note: These are PDF files and your computer will require a copy of Adobe® Reader™ to view them.
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